Terms of Service

Welcome to Oak Intercultural Psychology INC. By accessing our website or using our services, you agree to the following Terms of Service.

These terms are intended to protect both clients and the clinic while ensuring respectful, ethical, and professional care.

1. About Our Services

Oak Intercultural Psychology INC provides psychological and psychosocial services, including:

• Individual psychotherapy
• Child and family services
• Psychosocial intervention
• Immigration assessments
• Workshops, conferences, and training
• Telehealth and virtual services

Services are offered by licensed professionals, supervised candidates, interns, or psychosocial practitioners operating within their professional scope and applicable Québec regulations.

2. Website Information

The information available on this website is provided for general informational purposes only and does not constitute psychological, medical, or emergency advice.

Using this website does not create a therapist-client relationship.

3. Appointments and Services

Appointments may be offered:

• In person
• By telehealth
• Through secure online platforms

Clients are responsible for:

• Providing accurate information
• Attending appointments on time
• Ensuring a private and safe environment during virtual sessions
• Respecting clinic policies and professional boundaries

4. Emergency Situations

Our clinic does not provide emergency or crisis services.

If you are experiencing an emergency or immediate risk to yourself or others, please contact:

• 911
• Your local emergency services
• A crisis center
• The nearest hospital emergency department

5. Payments and Insurance

Clients are responsible for payment unless services are covered through:

• CNESST
• IVAC
• MEDAVIE Blue Cross
• SAAQ
• Other approved programs

Coverage conditions depend on each insurer or program.

Receipts and required documentation may be provided according to professional and legal standards.

6. Cancellation Policy

Clients are asked to provide at least 24 hours’ notice for cancellations or appointment changes.

Late cancellations or missed appointments may be subject to fees unless exceptional circumstances apply.

7. Confidentiality

Protecting confidentiality is a central part of our work.

Personal information is managed in accordance with:

• Québec Law 25
• Applicable privacy legislation
• Professional ethical obligations

Limits to confidentiality may apply where required by law, including situations involving:

• Risk of harm
• Abuse or neglect
• Court orders
• Legal obligations

Please consult our Privacy Policy for additional information.

8. Telehealth Services

Clients participating in virtual services acknowledge that:

• Online communication involves certain privacy and technological risks
• Internet or platform interruptions may occur
• A stable and private environment is recommended

We use secure platforms whenever possible; however, no technology can guarantee absolute security.

9. Intellectual Property

All website content, including:

• Text
• Logos
• Graphics
• Educational materials
• Branding

belongs to Oak Intercultural Psychology INC unless otherwise stated and may not be copied, reproduced, or distributed without written permission.

10. Third-Party Links

Our website may contain links to third-party websites or platforms.

We are not responsible for the content, privacy practices, or policies of external websites.

11. Professional Relationships

Our professionals maintain ethical and professional boundaries in accordance with Québec professional regulations and standards.

Respectful communication and behavior are expected from all users and clients.

12. Modifications

We may update these Terms of Service at any time.

The most recent version will always be available on our website.

13. Contact

Oak Intercultural Psychology INC
17th floor – 2001 Boulevard Robert-Bourassa
Montréal, Québec H3A 2A6

298 rue Elm
Saint-Lambert, Québec J4P 1W3

Email: info@oakpsyclinic.com