Accessibility Statement

At Oak Intercultural Psychology, we are committed to creating an inclusive, respectful, and accessible environment for all individuals accessing our services and website. We believe that mental health care should be accessible regardless of cultural background, language, identity, neurodiversity, or physical ability. As an intercultural and multilingual clinic, we strive to reduce barriers and promote equitable access to psychological and psychosocial support.

Our Commitment

We are committed to:

• Providing services in multiple languages
• Offering culturally sensitive and inclusive care
• Creating welcoming spaces that respect diversity and individual needs
• Improving accessibility in both our physical and virtual environments whenever possible

Website Accessibility

We always aim to best utilize accessibility-oriented features and tools, as well as follow recognized accessibility best practices, including:

• Clear and readable content
• Accessible navigation structure
• Responsive design for different devices
• Alternative text for images when possible
• Ongoing efforts to improve usability and accessibility

Please note that some parts of the website may still be in development or undergoing improvements as part of our continuous accessibility efforts.

Accessible Services & Accommodation

We strive to provide accommodations adapted to individual needs whenever possible.

Available accommodations may include:

• Elevator access
• Step-free access to our offices
• Accessible washrooms
• Accessible parking
• Telehealth/virtual appointments
• Flexible and culturally sensitive communication approaches
• Adapted support for neurodivergent clients

If you require accommodations or have specific accessibility needs, we encourage you to contact us before your appointment so we can work together to support your access to care.

Feedback & Accessibility Requests

We welcome feedback regarding the accessibility of our services and website.

If you experience barriers accessing our services or wish to request accommodations, please contact us:

Oak Intercultural Psychology INC
Email: info@oakpsyclinic.com

You may also contact us by telephone.

We will make reasonable efforts to respond and address accessibility concerns in a respectful and timely manner.